Hi Mark,
Thank you for sending Charlie and Troy on Wednesday. You probably know they decided to replace the entire faucet. I think it had to do with the faucet turning itself on when the dishwasher is running and when no one is near it! They are scheduled to come back today to install a new one.

I appreciate your follow up on this and your commitment to making this right. I have recommended your company to several neighbors. Stuff happens… it is how your company addresses problems which sets you apart. We feel you appreciate our business! Thanks.